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You can reach us on 800-725262. Our Customer Service Team will be available to assist you between 9 AM to 6 PM, Sunday to Thursday.
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Department Details

800 725262 (SALAMA)
+971 4 3577007

COMPLAINT HANDLING PROCEDURE
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COMPLAINT HANDLING

If the customer is un-happy with any of the services received from SALAMA or if we have not met the Standards of this Charter

A complaint can be submitted through our online system(s) provided on our website (register a complaint), social media, email, contacting our call center or directly with our employees at any one of our offices.

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  • We will respond promptly and seriously to all complaints received.
  • We aim to acknowledge your Complaint within 1 Business days.
  • We aim to investigate your complaint, provide you with the proposed action to solve it, and seek your feedback about the proposed action within 5 to 7 working days of receiving your complaint

In scope complaints: Any complaint regarding our service, employees or premises.

Out scope complaints: Any complaint regarding external persons or factors.

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CUSTOMER HAPPINESS DEPARTMENT - INSURANCE AUTHORITY
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CUSTOMER HAPPINESS DEPARTMENT

Insurance Authority is committed to providing high-quality service to ensure customer satisfaction and exceeds expectations. For any queries and information, customers can reach the Insurance Authority – Customer Happiness Department through

Call: 800(IAUAE)42823 or Email: Customer.Service@ia.gov.ae


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VISIT US
You can reach us on 800-SALAMA (800-725262) - our Customer Service Team will be available to assist you
between 9 AM to 6 PM, Sunday to Thursday.
We have branches located all over the United Arab Emirates to suit your convenience.
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Head Office Dubai Branch
4th Floor, Block A, Spectrum Building.
Oud Metha, Sheikh Rashid Road,
Dubai. U.A.E.
P.O. Box: 10214

Family Takaful:
Tel : +971 4 4079999
Fax: +971 4 3577007
Email Us: cs.ft@salamalife.ae

General Takaful:
Tel: +971 4 3577000
Fax: +971 4 3577996
Email Us: Customerservices.gt@salama.ae

Health Takaful Fax: +971 4 3577930

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Customer Service Center
Ground Floor, Block A, Spectrum Building.
Oud Metha, Sheikh Rashid Road,
Dubai. U.A.E.
P.O. Box: 10214
Tel: +971 4 5203300
Fax: +971 4 2670870

New Timing Motor Assessment
9:00 AM – 3:00 PM
(Sunday – Thursday)

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Abu Dhabi Branch
Al Otaiba Building, Suite 203
P.O.Box 7688, Abu Dhabi
Tel: +971 2 6352577
Fax: +971 2 6314252

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Al Ain Branch
Khalifa Salmin Al Hameri Building,
Suite 101, P.O.Box 1623, Al Ain
Tel: +971 3 7663996
Fax: +971 3 7669451