At SALAMA, we truly believe in ‘Securing our
Future, together. That begins with protecting
and taking care of our employees/partners/
customers and the community at large. The
COVID-19 pandemic is unlike any event –
posing a huge threat to health & wellbeing,
impacting the global economy, testing our
resilience as a community and forcing us to
make unprecedented decisions.
As a preventive measure to safeguard our teams and people they come in touch with, we have resolved to institute work
from home policy for employees. Working from home will allow us to practice social distancing while we stay committed
to serve our customers and support our partners with the best of our abilities.
We have taken the necessary steps to ensure
business continuity and are equipped to handle
queries, service requests and complaints
remotely and deliver a seamless and timely
experience. While protecting our staff is a top
priority, we have equipped and empowered each
staff member with technology tools, systems and
process matrix that will help avoid any impact on
our customers and partners.
Rest assured we will continue to assist you during this period and as need be you may reach out to us through;
Easy Life Portal (online service) – For all Family Takaful Plans will continue. The best way to track and make changes to your plan online.
Website will continue to assist you to get your Auto insurance online within few minutes.
800SALAMA can be accessed for all queries/feedback and complaints.
SALAMA Facebook Community is available 24 hours, just leave us a Direct Message and someone will assist you in real-time or within 24 hours.
To further convenience customers and partners to help reach out to SALAMA, key contacts for support and service have been listed below;
We are and will continue to go above and beyond in serving our valued members and leave no stone unturned in
supporting our partners.
Please keep safe and take good care of yourself and your loved one’s wellbeing. Together we will be able to navigate this
challenging time and emerge stronger.