Download the SALAMA App from the Apple App store:Select ‘Sign Up’
You will need the following to register your account:
Once you have successfully registered your account on the SALAMA App, you will receive an activation code via sms to activate it.
Use One Time Password (OTP) sent via SMS to activate your account;
Check the OTP in the SMS sent to you by the SALAMA App
Follow the steps below to register your motor policy:
Once your policy details are confirmed, follow these steps to register your motor Claim:
The following documents are mandatory to register your claim on the SALAMA App:
You can now easily upload the police report through the SALAMA App by;
Accident pictures are important to assess the damage to your vehicle. At least four pictures of vehicle damage area are required to process the claim. Pictures should include:
All photos should be clear and preferably taken in day light. You can directly take these pictures through the App using your phone’s camera and upload them.
Once all details are verified and confirmed, your claim will be registered and you will receive confirmation via SMS with a claim reference number. You can then monitor the progress and status of your claim via the SALAMA App.
The different types of claim status are as listed below:
Kindly note the difference between:
You should record both numbers with you for future reference.
Once your claim is accepted for further processing, the following claim status will show on the App and you will be notified via SMS on a case-to-case basis:
You can find SALAMA contact and location details along with a map in the ‘Contacts’ section. Additionally, you can get in touch with us via:
Telephone: 04 520 3300 or 800-SALAMA (725262) from 9:00 AM – 3:00 PM (Sunday – Thursday)
Here, you can also find various emergency numbers for your convenience such as: