We are always happy to hear from you


    Department Details

    800 725262 (SALAMA)
    +971 4 3577007


    Complaint Handling Procedure

    If the customer is un-happy with any of the services received from SALAMA or if we have not met the Standards of this Charter
    A complaint can be submitted through our online system(s) provided on our website (register a complaint), social media, email, contacting our call center or directly with our employees at any one of our offices.


    • We will respond promptly and seriously to all complaints received.
    • We aim to acknowledge your Complaint within 1 Business days.
    • We aim to investigate your complaint, provide you with the proposed action to solve it, and seek your feedback about the proposed action within 5 to 7 working days of receiving your complaint
    In scope complaints: Any complaint regarding our service, employees or premises.

    Out scope complaints: Any complaint regarding external persons or factors.

    Complaint Handling Process


    Customer Happiness Department - Insurance Authority
    Insurance Authority is committed to providing high-quality service to ensure customer satisfaction and exceeds expectations. For any queries and information, customers can reach the Insurance Authority – Customer Happiness Department through

    Call: 800(IAUAE)42823 or Email: Customer.Service@ia.gov.ae



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    Visit Us

    You can reach us on 800-SALAMA (800-725262) – our Customer Service Team will be available to assist you
    between 9 AM to 6 PM, Monday to Friday.

    We have branches located all over the United Arab Emirates to suit your convenience.
    Head Office Dubai Branch
    4th Floor, Block A, Spectrum Building.
    Oud Metha, Sheikh Rashid Road,
    Dubai. U.A.E.
    P.O. Box: 10214
    Family Takaful:
    General Takaful:
    Tel: +971 4 3577000
    Fax: +971 4 3577996
    Email Us: Customerservices.gt@salama.ae
    Health Takaful Fax: +971 4 3577930
    Claims Department & Customer
    Service Centre
    308 & 310, Block A, Spectrum Building.
    Oud Metha, Sheikh Rashid Road,
    Dubai. U.A.E.
    P.O. Box: 10214
    Tel: +971 4 5203300
    Fax: +971 4 2670870
    New Timing Motor Assessment
    9:00 AM – 3:00 PM
    (Monday - Friday)

    Sharjah Branch

    2nd Floor, Mega Mall
    Next to DU Office, Sharjah
    Tel: +971 06 509 6555
    Fax: +971 6 574 4552
    Time: 10 AM – 10 PM
    Abu Dhabi Branch
    Al Otaiba Building, Suite 203
    P.O.Box 7688, Abu Dhabi
    Tel: +971 2 6726733
    Fax: +971 2 6314252
    Al Ain Branch
    Khalifa Salmin Al Hameri Building,
    Suite 101, P.O.Box 1623, Al Ain
    Tel: +971 3 7663996
    Fax: +971 3 7669451

    Connect with SALAMA