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    YOUR DETAILS



    Department Details

    800 725262 (SALAMA)
    +971 4 3577007

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    Complaint Handling Procedure

    If the customer is un-happy with any of the services received from SALAMA or if we have not met the Standards of this Charter

    A complaint can be submitted through our online
    system(s) provided on our website (register a
    complaint), social media, email, contacting our call
    center or directly with our employees at any one of our
    offices.

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    • We will respond promptly and seriously to all complaints received.
    • We aim to acknowledge your Complaint within 1 Business days.
    • We aim to investigate your complaint, provide you with the proposed action to solve it, and seek your feedback about the proposed action within 5 to 7 working days of receiving your complaint

    In scope complaints: Any complaint regarding our service, employees or premises.

    Out scope complaints: Any complaint regarding external persons or factors.

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    Customer Happiness Department - Insurance Authority
    CUSTOMER HAPPINESS DEPARTMENT
    Insurance Authority is committed to providing high-quality service to ensure customer satisfaction and exceeds expectations. For any queries and information, customers can reach the Insurance Authority – Customer Happiness Department through

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    Visit Us

    You can reach us on 800-SALAMA (800-725262) – our Customer Service Team will be available to assist you between 9 AM to 6 PM, Sunday to Thursday.
    We have branches located all over the United Arab Emirates to suit your convenience.
    Head Office Dubai Branch
    4th Floor, Block A, Spectrum Building.
    Oud Metha, Sheikh Rashid Road,
    Dubai. U.A.E.
    P.O. Box: 10214
    Family Takaful:
    General Takaful:
    Tel: +971 4 3577000
    Fax: +971 4 3577996
    Email Us: Customerservices.gt@salama.ae
    Health Takaful Fax: +971 4 3577930
    Customer Service Center
    Ground Floor, Block A, Spectrum Building.
    Oud Metha, Sheikh Rashid Road,
    Dubai. U.A.E.
    P.O. Box: 10214
    Tel: +971 4 5203300
    Fax: +971 4 2670870
    New Timing Motor Assessment
    9:00 AM – 3:00 PM
    (Sunday – Thursday)

    Sharjah Branch

    Al Mahrabi Building, Suite A-2
    P.O.Box 24811, Sharjah
    Tel: +971 6 509 6555
    Fax: +971 6 574 4552
    Abu Dhabi Branch
    Al Otaiba Building, Suite 203
    P.O.Box 7688, Abu Dhabi
    Tel: +971 2 6726733
    Fax: +971 2 6314252
    Al Ain Branch
    Khalifa Salmin Al Hameri Building,
    Suite 101, P.O.Box 1623, Al Ain
    Tel: +971 3 7663996
    Fax: +971 3 7669451

    Connect with SALAMA