A complaint can be submitted through our online
system(s) provided on our website (register a
complaint), social media, email, contacting our call
center or directly with our employees at any one of our
- We will respond promptly and seriously to all complaints received.
- We aim to acknowledge your Complaint within 1 Business days.
- We aim to investigate your complaint, provide you with the proposed action to solve it, and seek your feedback about the proposed action within 5 to 7 working days of receiving your complaint
In scope complaints: Any complaint regarding our service, employees or premises.
Out scope complaints: Any complaint regarding external persons or factors.
Complaint Handling Process