We are always happy to hear from you
Complaint Handling Procedure
If the customer is un-happy with any of the services
received from SALAMA or if we have not met the
Standards of this Charter
A complaint can be submitted through our online
system(s) provided on our website (register a
complaint), social media, email, contacting our call
center or directly with our employees at any one of our
offices.
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- We will respond promptly and seriously to all complaints received.
- We aim to acknowledge your Complaint within 1 Business days.
- We aim to investigate your complaint, provide you with the proposed action to solve it, and seek your feedback about the proposed action within 5 to 7 working days of receiving your complaint
In scope complaints: Any complaint regarding our service, employees or premises.
Out scope complaints: Any complaint regarding external persons or factors.
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Customer Happiness Department - Insurance Authority
CUSTOMER HAPPINESS DEPARTMENT
Insurance Authority is committed to providing high-quality
service to ensure customer satisfaction and exceeds
expectations. For any queries and information, customers can
reach the Insurance Authority – Customer Happiness
Department through
Call: 800(IAUAE)42823 or Email: Customer.Service@ia.gov.ae
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Share your feedback with DHA
Visit Us
You can reach us on 800-SALAMA (800-725262) – our Customer Service Team will be available to assist you
between 9 AM to 6 PM, Sunday to Thursday.
We have branches located all over the United Arab Emirates to suit your convenience.
Head Office Dubai Branch
4th Floor, Block A, Spectrum Building.
Oud Metha, Sheikh Rashid Road,
Dubai. U.A.E.
P.O. Box: 10214
Family Takaful:
Tel : +971 4 4079999
Fax: +971 4 3577007
Email Us: cs.ft@salama.ae
General Takaful:
Tel: +971 4 3577000
Fax: +971 4 3577996
Email Us: Customerservices.gt@salama.ae
Health Takaful Fax: +971 4 3577930
Customer Service Center
Ground Floor, Block A, Spectrum Building.
Oud Metha, Sheikh Rashid Road,
Dubai. U.A.E.
P.O. Box: 10214
Tel: +971 4 5203300
Fax: +971 4 2670870
New Timing Motor Assessment
9:00 AM – 3:00 PM
(Sunday – Thursday)
Sharjah Branch
Al Mahrabi Building, Suite A-2
P.O.Box 24811, Sharjah
Tel: +971 6 509 6555
Fax: +971 6 574 4552
Abu Dhabi Branch
Al Otaiba Building, Suite 203
P.O.Box 7688, Abu Dhabi
Tel: +971 2 6726733
Fax: +971 2 6314252
Al Ain Branch
