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    Department Details

    800 725262 (SALAMA)


    Complaint Handling Procedure

    If the customer is unhappy with any of the services
    received from SALAMA or if we have not met the
    Standards of this Charter

    A complaint can be submitted through our online
    system(s) provided on our website (register a
    complaint), social media, email, contacting our call
    center or directly with our employees at any one of our


    • We will respond promptly and seriously to all complaints received.
    • We aim to acknowledge your Complaint within 1 Business days.
    • We aim to investigate your complaint, provide you with the proposed action to solve it, and seek your feedback about the proposed action within 5 to 7 working days of receiving your complaint

    In scope complaints: Any complaint regarding our service, employees or premises.

    Out scope complaints: Any complaint regarding external persons or factors.

    Complaint Handling Process



    Customer Happiness Department - Insurance Authority
    Insurance Authority is committed to providing high-quality service to ensure customer satisfaction and exceeds expectations. For any queries and information, customers can reach the Insurance Authority – Customer Happiness Department through

    Call: 800(IAUAE)42823 or Email: Customer.Service@ia.gov.ae



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    Visit Us

    You can reach us on 800-SALAMA (725262) from within UAE and +971 4 3577000 from outside UAE – our Customer Service Team will be available to assist you between 9 AM to 6 PM, Monday to Friday.

    We have branches located all over the United Arab Emirates to suit your convenience.
    Head Office Dubai Branch
    4th Floor, Block A, Spectrum Building.
    Oud Metha, Sheikh Rashid Road,
    Dubai. U.A.E.
    P.O. Box: 10214
    Family Takaful:
    Email Us: cs.ft@salama.ae
    General Takaful:
    Claims Department & Customer
    Service Centre
    308 & 310, Block A, Spectrum Building.
    Oud Metha, Sheikh Rashid Road,
    Dubai. U.A.E.
    P.O. Box: 10214

    Please click here to register your motor claims.

    New Timing Motor Assessment

    9:00 AM – 3:00 PM
    (Monday - Friday)

    Kindly take your car to one of the listed garages to register a claim if it has sustained damage from the recent weather events.

    Sharjah Branch

    2nd Floor, Mega Mall Next to DU Office, Sharjah Time: 10 AM – 10 PM
    Abu Dhabi Branch
    Makeen Tower, Office #101
    First Floor - Tourism Club Area Al Zahiya,
    Abu Dhabi
    P.O.Box 7688
    Al Ain Branch
    Khalifa Salmin Al Hameri Building,
    Suite 101, P.O.Box 1623, Al Ain

    Connect with SALAMA