Customer Privacy Notice

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Purpose

SALAMA Islamic Arab Insurance Company (hereinafter referred to as "Salama”) is committed to ensuring that your personal data is processed lawfully, fairly, and transparently. This Privacy Notice explains how we collect, use, disclose, store, and protect your personal data in accordance with the applicable data protection laws and regulatory requirements, in the United Arab Emirates including the  Personal Data Protection Law (PDPL) and the Abu Dhabi Healthcare Information and Cyber Security Standard (ADHICS).  

Personal Data We Collect

Depending on the scope of the products and services (Services) that you discuss with us or which we provide to you , we may collect the following categories of personal data: 

  • Personal identification information (e.g., name, Emirates ID, passport details, date of birth, nationality)
  • Contact information (e.g., address, email address, telephone number)
  • Employment information
  • Financial and payment information
  • Health and medical information, where necessary
  • Insurance policy and claims information
  • Website usage information, including IP address, browser type, cookies, and device information
  • Any other information you voluntarily provide to us or

How We Collect Your Personal Data

We collect personal data through: : 

  • Application and registration forms
  • Our website and online portals
  • Email, telephone, and in-person communications
  • Mobile applications
  • Customer support interactions
  • Bancassurance teams
  • Third parties authorized by you or permitted by law such as brokers and intermediaries

Why We Process Your Personal Data

We process your personal data for purposes including: 

  • Providing, or quoting for products and services
  • Processing applications and transactions
  • Managing customer relationships
  • Verifying identity
  • Meeting legal and regulatory obligations
  • Preventing fraud and ensuring security
  • Responding to inquiries and complaints
  • Improving our services and website
  • Sending service-related communications
  • Marketing communications, where your consent has been obtained where required
  • If you are an employee of Salama

We process personal data only where there is a lawful basis to do so. 

Children's Personal Data

SALAMA processes the personal data of children only were permitted or required by applicable laws and for legitimate insurance-related purposes. Where required, such processing shall be undertaken with the consent or authorization of the child's parent or legal guardian and in accordance with applicable legal and regulatory requirements. 

Sharing Your Personal Data

Salama may share your personal data, including Personally Identifiable Information (PII) and Personal Health Information (PHI), with authorized third parties, including but not limited to: 

Salama may share your personal data, including Personally Identifiable Information (PII) and Personal Health Information (PHI), with authorized third parties, including but not limited to: 

Salama will never sell your personal data. 

International Transfers

Where your personal data is transferred outside the United Arab Emirates, appropriate technical, contractual, and organizational safeguards will be implemented in accordance with applicable legal and regulatory requirements including contractual safeguards, technical security controls, and any approvals or legal mechanisms required under applicable UAE data protection laws. 

Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Once the applicable retention period has expired, personal data will be securely deleted or anonymized. 

Protection of Personal Data

We implement appropriate administrative, physical, and technical security measures to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction. Access to personal data is restricted to authorized personnel with a legitimate business need.

As part of its due care and due diligence, Salama maintains a comprehensive Information Security and Privacy Program designed to safeguard the confidentiality, integrity, and availability of information assets. This program is aligned with recognized industry best practices and applicable regulatory requirements. 

While Salama implements appropriate security measures to protect its website and digital services, no method of electronic transmission or storage is completely secure. Accordingly, Salama cannot guarantee absolute security against all cyber threats or vulnerabilities. 

Your Rights

Subject to applicable laws, you may have the right to: 

  • Access your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data where applicable
  • Request restriction of processing
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request data portability where applicable
  • Lodge a complaint with the competent supervisory authority
  • Lodge a complaint with the competent supervisory authority

Requests will be processed in accordance with applicable legal and regulatory requirements. 

Cookies

Our website uses cookies and similar technologies to improve website functionality, enhance user experience, and analyse website usage. 

You may configure your browser to refuse or delete cookies. Please note that disabling certain cookies may affect website functionality. Where required by law, your consent will be obtained before non-essential cookies are used. 

Note: Cookies help us understand how visitors interact with our website by collecting aggregated information regarding website usage. Cookies do not provide us with access to your device or personal information beyond the data you voluntarily provide. 

Contact Us

If you have any questions regarding this Privacy Notice or wish to exercise your privacy rights, please contact: 

Data Protection Officer 

Islamic Arab Insurance Co (Salama) PJSC . 

Email: compliance@salama.ae 

Telephone: 800-725262 

Address: 4th Floor, Block A, Spectrum Building. Oud Metha, Sheikh Rashid Road, P.O. Box 10214 
Dubai, U.A.E 

Updates to this Privacy Notice

This Privacy Notice may be updated from time to time to reflect changes in legal, regulatory, operational, or business requirements. The latest version will be published on our website and will become effective upon publication. 

Do we use cookies

Salama uses 3rd party cookies and other technologies such as tag manager, event tags, pixel tags, etc. to store certain types of information each time you visit any page on Salama website. Cookies enable the website to recognize the information you have consented to give to the website and help us understand which part of the website are most appropriate for your professional needs.

We may also use cookies to serve advertising banners to you. These banners may be served by us or by a third party on our behalf. These cookies will not contain any personal information like name, phone number, email id, etc. Whether you want your web browser to accept cookies or not is up to you. If you have not changed your computer settings, most likely your browser already accepts cookies by default. If you choose to decline cookies, you may not be able to fully experience all features of the website. You can also delete your browser cookies or disable them entirely. But this may impact your experience with Salama website and can make some parts of the website non-functional or inaccessible. We recommend that you keep them turned on.