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If you have any questions about our policies, need assistance with claims, or require further information, please fill out the form below. We're here to help.

Department Details:





    CLAIM FORM

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    Head Office Dubai Branch

    4th Floor, Block A, Spectrum Building, Oud Metha, Sheikh Rashid Road P.O. Box 10214
    Dubai. U.A.E.

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    Abu Dhabi Branch

    Makeen Tower, Office #101, First Floor - Tourism Club Area, Al Zahiya, Abu Dhabi
    P.O.Box 7688

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    Sharjah Branch

    2nd Floor, Mega Mall, Next to DU office, Sharjah, U.A.E

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    Al Ain Branch

    Khalifa Salmin Al Hameri Building,Suite 101,
    P.O.Box 1623, Al Ain

    Claims Department & Customer Service Centre

    4th floor, Block A, Spectrum Building, Oud Metha, Sheikh Rashid Road, P.O. Box 10214, Dubai, U.A.E.

    Family Takaful

    cs.ft@salamalife.ae

    General Takaful

    Customerservices.gt@salama.ae

    Visit us

    You can reach us on 800-725262 (SALAMA)  from within UAE and +971 4 3577000 from outside UAE. Our customer service team will be available to assist you between 9 am to 6 pm, Monday to Friday.

    Make a complaint 

    If our services have not met your expectations, we request your valuable feedback through any of the following channels:

    The Insurance Authority is committed to providing high-quality service to ensure customer satisfaction. For more information, customers can reach the Insurance Authority – Customer Happiness Department on 800(IAUAE)42823 or Customer.Service@ia.gov.ae

    To share your feedback with DHA, click here